SHIPPING INFORMATION
SHIPPING WITHIN AUSTRALIA
FREE SHIPPING IS AVAILABLE ON ALL ORDERS WITHIN AUSTRALIA WHEN YOU SPEND $100 OR MORE.
IT IS SHIPPED VIA SENDLE TRACKED STANDARD DELIVERY SERVICE.
Our shipping carriers of choice are Australia post and Sendle. In order to keep costs as low as possible for our customers domestically our first preference is Sendle. Aus Post is used to ship to remote locations and is available as an
option at checkout.
Sendle only offers a standard service with the same delivery time frames as Auspost listed below. Should you wish to receive your order faster, then Express shipping via Auspost is available.
We endeavour to ship all packages out within a day of receiving your order. All packages come with tracking details, which we will email to you so you can track your parcel.
Estimated delivery times for Standard Parcel post is 2-4 business days within metropolitan areas of capital cities or with the same city
Sydney-Melbourne 2-3 days
Sydney-Adelaide 3-4 days
Sydney-Queensland 2-4 days
Other capital cities 5-6 days
Express post offers next day delivery, this option is only available through the Express Post next business day delivery network.
Orders over 5 kg cannot be calculated on the website, please email us for a shipping cost prior to checking out. Courier options are available, but not used very often. Please contact us via email, should you wish to arrange a delivery via our courier carriers.
Please Note; Prices and delivery times are used as a guide only, these are subject to change without notice. Prices estimated at checkout do not include any excess freight charges that may include including duty free, freight fee, rural surcharge or redelivery fees.
Please ensure your delivery address is correct before checkout as any re delivery fees incurred due to incorrect address supplied will be payable by the customer.
INTERNATIONAL SHIPPING
We offer world wide shipping*.
Our shipping carriers of choice are Australia post and Sendle.
In order to keep costs as low as possible for our customers internationally, our first preference is Sendle.
Sendle is a standard delivery service using DHL shipping lanes to send packages to countries all over the world*
Sendle only offers a standard service with the similar delivery time frames as Auspost listed below. Should you wish to receive your order faster, then Express shipping via Auspost is available.
All packages are sent with tracking to provide you the peace of mind to know where your order is, every step of the way. Sendle does not offer an express delivery service and for the current time does not ship packages over 2kg to countries in Zone 2 and 3. Shipping over 2kg is accepted for Australia and New Zealand. Should your country be located within those zones and your order is heavier than 2kgs, please email us at info@abductedfingerboards.com.au or message directly via instagram to arrange shipping via AusPost All shipping costs are calculated based on volume and package dimensions at the time of checkout.
Upon request, we can ship via other courier companies such as DHL global mail, UPS or FED EX , please email us prior to checking out to provide you with an estimated quote depending on the weight, measurements and delivery destination.
Prices at checkout are based on Sendle Standard or Aus Post International prepaid standard, express and courier fees, on packages weighing under 5kgs.
Please note; Prices do not include any of the following charges that may incur. Duty tax, VAT, customs clearance fee upon arrival into the destination country or re delivery fees should a package be returned to us due to incorrect address being supplied.
Estimated delivery times between metropolitan areas of major cities. Excludes time in customs and delays due to reasons outside of Australia Post and Abducted Fingerboards’ control. Delivery times are used as a guide only.
Delivery times
NEW ZEALAND
Standard- 5 business days
Express- 3 business days
Courier – 2 business days
CANADA
Standard- 9 business days
Express – 4 business days
Courier 2 business days
USA
Standard 5 days
Express 4 days
Courier 2 days
UK
Standard 6 days
Express 4 days
Courier 2 days
CHINA
Standard 8 days
Express 4 days
Courier 2 days
EUROPE
Standard 6 days Express 4 days Courier 2 days
*Restricted countries Sendle does not ship to are Cuba, Guatemala,Iran, North Korea, Syria, Sudan(North)
* Note: delivery time frames during the Covid 19 pandemic greatly vary from the standard delivery time frames listed above.
* In addition there are many country restrictions that may impact the delivery of your package, these are changing daily, depending on flight cancellations and border closures. Should you be having difficulty processing your order or would like to know the current time frame and status of delivery to your specific country, please email us at abductedfb@gmail.com , send a message via our live chat, or direct message us via our instagram @abducted_fingerboards