Abducted Fingerboards Pty Ltd Returns Policy
- Returns due to change of mind:
It is our aim for all customers to be completely satisfied with their purchase. We do not offer a full refund for purchases due to change of mind. However, to compensate your change of mind, we will offer you an online store credit for the value of your product deducting the PayPal Transaction Fee of your original purchase. We ask that customers contact us directly via email, within seven working days of their purchase to request a store credit. We reserve the right to assess your application for a store credit. All items purchased must remain in their new, original and unused condition, with packaging intact. The costs of return will be at the customer’s expense.
All return shipping costs are to be paid by the customer in the case of returns. Abducted Fingerboards recommend that customers use tracking when opting for returns. Items lost in transit during return will be at the expense of the customer. We will contact you directly with notice that we have received your returned product. We do not offer store credit, exchange or refund on sale items.
- Returns due to faulty products:
Abducted Fingerboards requests that you contact us immediately upon realising issues with your purchased product. We require customers inspect their product within three days of receiving their purchase. Where there are faults in the product email us within three days of receiving their purchase with the details of the fault or defect and visual proof in the form of photographs of that fault. Abducted Fingerboards will assess your claim of fault and will contact you regarding our refund procedure. Customers will have a choice of refund or store credit.
Abducted Fingerboards deems that the customer has accepted the form of the product upon use. This means that following use of a product, a claim of fault or defect cannot be made, and will not be accepted from Abducted Fingerboards.
- Damaged items:
Abducted Fingerboards has taken appropriate measures to ensure your products are packaged and delivered safely. In the circumstance that damage occurs in transit it is imperative that customers inspect and contact us immediately; within three days of receiving their product. Contact must be made immediately so Abducted Fingerboards can ensure that damage visible is from transit and not your use of the product.
We request that customers provide photos of any damage enabling us to determine the issue with transportation. This allows us to assess how the shipping carrier damaged the parcel for compensation. Again, Abducted Fingerboards deem that the customer has accepted the product in its received state once it has been used.
- Protocol for returning items:
Abducted Fingerboards ask that customers contact us directly via abductedfb@gmail.com in the event that they have encountered a change of mind, faulty product or damaged goods in transit.
Customers will then receive requisite details from customer service with the process
of the procedure that will follow to enact either the refund or store credit.
Abducted Fingerboards adopts a refunds policy which considers the legal requirements
the Fair Trading Act 1987.